Shipping policy

At LoosenMe, we want getting your order to be as simple as using it.

Free UK Delivery

We currently offer FREE insured delivery on all UK orders.

There is no minimum order value required.

Order Processing

Orders are typically processed within 1–2 days after payment has been successfully received.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Estimated Delivery Times

UK orders typically arrive within approximately 5–7 days after dispatch.

Please note that these delivery times are estimates rather than guarantees. Occasionally, circumstances outside our control — including carrier delays, unusually high demand, weather conditions or public holidays — may affect delivery times.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided during checkout.

Please allow a short period after receiving your dispatch confirmation for tracking information to update.

Incorrect Shipping Addresses

Please make sure your delivery information is correct before completing your order.

If you notice a mistake, please contact us as soon as possible through our Contact Us page.

We will do our best to update your address before dispatch, but once an order has entered the fulfilment process or has been shipped, we may be unable to make changes.

Delayed Orders

If your order has not arrived within the expected delivery window, please check your tracking information first.

If you still need assistance, contact us through our Contact Us page and include your order number. We’ll be happy to look into it for you.

Lost or Damaged Deliveries

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photographs.

We will review the issue and work with you to find an appropriate solution.

Delivery Availability

At launch, LoosenMe™ currently delivers to addresses within the United Kingdom.

We may expand delivery to additional countries in the future.

Returns

For information about returns, eligibility and our 30-day money-back guarantee, please see our Returns & Refunds Policy.

Questions?

If you have any questions about your delivery or an existing order, please visit our Contact Us page.

Please include your order number when contacting us about an existing purchase so we can assist you more quickly.